My order never arrived, what do I do?

Oh no! We’re so sorry you haven't gotten your order yet.

If your package has been marked as delivered:
If you haven't received your package after it has been marked delivered, please follow these steps:

• Double-check your shipping address on your order confirmation to ensure it was shipped to the correct address.
• Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
• Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
• Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
• Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 3 business days to account for this.

If it has already been 3 business days and your package is still missing, please contact the shipping carrier with your tracking number to start an inquiry for a missng package and email us with your order number at hello@modishoutdoors.com to let us know.

If your package has been lost in transit:
If your tracking information hasn't updated in 7 business days and you believe your package has been lost in transit, please contact us at hello@modishoutdoors.com.

We must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, we will not be able to provide a replacement or refund.