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My order never arrived, what do I do?

Oh no! We’re so sorry you haven't gotten your order yet.

If your package has been marked as delivered:
If you haven't received your package after it has been marked delivered, please follow these steps:

  • Double-check your shipping address on your order confirmation to ensure it was shipped to the correct address.
  • Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
  • Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
  • Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
  • Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 3 business days to account for this.

If it has already been 3 business days and your package is still missing, please contact the shipping carrier with your tracking number to start an inquiry for a missng package and email us with your order number at to let us know.

If your package has been lost in transit:
If your tracking information hasn't updated in 7 business days and you believe your package has been lost in transit, please contact us at

We must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, we will not be able to provide a replacement or refund.

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